Effective Date: January 29, 2018
Personal Information We Collect
Colgate collects your personally identifiable information (“PII”) through the Website when you choose to provide such information, such as when you (i) submit information through the “Contact” page of the Website, where you must provide your email address, (ii) submit an online form to request a Colgate product as part of the CoLabs Program, (iii) purchase or reserve a product using the Website’s Shopping Cart, (iv) sign up for our newsletter, (v) chat online with a customer service representative, (vi) post a product review under a nickname, or (vii) post a comment in response to a blog post. If you post a product review, we recommend that you select a nickname that does not include all or part of your real name. Colgate also collects your IP address and web log data. Please note that all payments are processed via third party payment processors, and Colgate does not store any of your credit card information. Please be careful not to provide any personal information on any public sections of the Website.
Use of Personal Information
We will use your PII only (i) to operate the Website and the CoLabs Program, (ii) to provide Colgate products and related services to you, (iii) to address your requests for information, products or services, (iv) for research purposes, (v) for product development, and (v) to send you emails to ask if you would like to submit a product review. If you provide your email address, we may send you administrative and promotional emails. Where required in the relevant jurisdiction, we will obtain your consent before sending you promotional emails. If you wish to opt out of promotional emails, you may do so by following the “unsubscribe” instructions in the email.
Disclosure of Personal Information
Disclosures to Third Parties Assisting In Our Operations. We may share your PII under confidentiality agreements and any legally required data processing agreements with other companies that work with, or on behalf of, Colgate to provide products and services, such as those who are performing research, marketing services, providing email solutions, delivering goods or services, providing cloud hosting services, administering promotions, analyzing data and usage of the products and the Website, processing payments, calculating tax on products to be shipped, operating the Website and the CoLabs Program, or providing support and maintenance services for the Services, as well as legal, regulatory, audit and other professional advisors. These companies may use your PII to assist us in our operations or for our legitimate business interests. However, these companies do not have any independent right to share this information.
Disclosures Under Special Circumstances. We may provide information about you, including PII, to respond to subpoenas, court orders, legal processes or governmental regulations or inquiries, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Automatically Collected Information and Anonymous Information
Each time you visit the Website, Colgate collects some information to improve the overall quality of your online experience.
Aggregated Data. Colgate collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into Colgate’s analysis of general traffic-flow at the Website. To these ends, Colgate may merge information about you into aggregated group data. In some cases, Colgate may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Colgate’s affiliates, business partners, service providers and/or vendors; if it does so, Colgate will not disclose your individual identity.
Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Colgate may use IP addresses to conduct Website analyses and performance reviews and to administer the Website, although it will not combine traffic data with user accounts.
Web Beacons. Some of the Website’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Website usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Website. Some web beacons may be unusable if you elect to reject their associated cookies.
Response to “Do Not Track” Signals
Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates, although web browsers incorporate and activate this functionality in different ways, and it is not always clear whether users intend for these signals to be transmitted. There currently is disagreement, including among participants in the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Colgate currently does not take action in response to these signals, but, if and when a standard is established and accepted, we may reassess how to respond to these signals.
Children's Privacy Protection
Under Age 13. Colgate does not knowingly collect or retain personally identifiable information about persons under 13 years of age. Any person who provides their personal information to Colgate via the Website represents that they are 13 years of age or older. The Website and the CoLabs Program do not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If we learn that a child under the age of 13 (or such legally required higher age) has submitted personally identifiable information online without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us at https://www.colgatepalmolive.com/en-us/contact-us.
Under Age 18. Minors under 18 years of age may have the PII that they have provided to us through the Website deleted by contacting us at https://www.colgatepalmolive.com/en-us/contact-us and requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all our systems and back-up systems.
Privacy Settings/Opt Out/Changes/Access
If you would like your PII removed from our database, changed or updated, you can contact us at https://www.colgatepalmolive.com/en-us/contact-us. If requested, we will promptly verify and delete your account and you will no longer receive emails from Colgate CoLabs. Your removal from the mailing list or database will not remove records of past transactions or delete information stored in our data backups and archives where we are required to keep your data for legitimate business or legal requirements. Data on past transactions and data stored in backups and archives will be deleted in the normal course of our business. You have the right to access or, if required by applicable laws, receive a copy of your PII held by us by making a written request by sending an email to the contact email address below.
Website Visitors from Outside the United States
Effective Date: January 29, 2018
This website, located at uniform resource locator www.colgatecolabs.com (the "Website"), is provided by Colgate-Palmolive Company (“Colgate,” "we," "our," or "us") to the person accessing the Website ("you," or "your"). You may use the Website to purchase, or participate in product research regarding, new Colgate products and services offered through the Website (the “CoLabs Program”). The Website and the CoLabs Program are referred to collectively as the “Services.”
1. You Agree to These Terms by Using the Website
2. Permitted Use of the Website
The information and materials on the Website are provided for general informational purposes. You may use the site solely for the purpose of learning about, purchasing or obtaining free samples of Colgate services or products. You may not use, reproduce or distribute the text, graphics, downloads, tools or any other content on the Website for any other purpose.
3. No Practice of Dentistry or Medicine
The information and materials on the Website are not intended to be, and must not be taken to be, the practice of dentistry, medicine or other healthcare services by Colgate. Use of the Website does not create a dentist/patient or provider/patient relationship with Colgate. Colgate is not recommending or endorsing any specific dental treatment, dentist or medication.
4. User-Submitted Content
The Website may, from time to time, offer interactive features that allow users to submit content to the Website, such as product reviews. Colgate does not and cannot review all such content, and is not responsible for such content.
You acknowledge that by providing the ability to view and distribute your user-generated content on the Website, Colgate is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability related thereto. However, Colgate reserves the right to block or remove communications or materials that it determines to be unacceptable to Colgate in its sole discretion.
Harassment in any manner or form on the Website, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Colgate employee, host, or representative, as well as other members or visitors on the Website, is prohibited. You may not upload to, distribute, or otherwise publish through the Website any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any law.
5. Notice; Electronic Communications
When you visit the site or send emails to Colgate, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
7. Typographical Errors
In the event that a service or product is mistakenly listed at an incorrect price or with incorrect specifications, Colgate reserves the right to refuse or cancel any orders placed for products or services listed incorrectly, whether or not the order has been confirmed and whether or not you have been charged for such product or service. If your credit card has already been charged for the purchase and your order is cancelled, Colgate shall issue you a credit (to your credit card account or otherwise) in the amount of the incorrect price.
8. Disclaimer - Warranty
THE SITE, ITS CONTENT, MATERIALS, SERVICES AND PRODUCTS ON THE SITE ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COLGATE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Colgate does not represent or warrant that the functions contained in the Website will be uninterrupted or error-free, that the defects will be corrected, or that the Website or the server that makes the Website available are free of viruses or other harmful components. Colgate does not make any warranties or representations regarding the use of the materials in the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
10. Limitations of Liability
YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER COLGATE, NOR ANY OF ITS SUBSIDIARIES, AFFILIATES, OFFICERS OR DIRECTORS, NOR ANY OF ITS AGENTS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE OR ITS CONTENT, ARE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
11. Third-Party Links
In an attempt to provide increased value to our visitors, Colgate may link to sites operated by third parties. However, even if the third party is affiliated with Colgate, Colgate has no control over these linked sites, all of which may have separate privacy and data collection practices, independent of Colgate. These linked sites are only for your convenience and therefore you access them at your own risk. Without limiting the foregoing, Colgate specifically disclaims any responsibility if such sites: (i) infringe any third party's intellectual property rights; (ii) are inaccurate, incomplete or misleading; (iii) are not merchantable or fit for a particular purpose; (iv) do not provide adequate security; (v) contain viruses or other items of a destructive nature; or (vi) are libelous or defamatory.
Colgate does not endorse the content, or any products or services available, on such sites. Nonetheless, Colgate seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only this Website, but for sites it links to as well (including if a specific link does not work).
The following trademarks are our property: Colgate, Colgate CoLabs, Colgate Anywhere Anytime and Colgate Pro-Relief. These marks may not be used without our consent on any product or service, except our own.
Copyright © 2018, Colgate-Palmolive Company. ALL RIGHTS RESERVED.
All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Colgate or its content suppliers and protected by United States and international copyright laws. The compilation of all content on the Website is the exclusive property of Colgate and protected by United States and international copyright laws. All software used on the Website is the property of Colgate or its software suppliers and protected by United States and international copyright laws. You agree not to change or delete any proprietary notices from materials printed or downloaded from the Website.
14. Copyright Complaints
Colgate respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at https://www.colgatepalmolive.com/en-us/contact-us.
15. Export Control
Software and other materials downloaded or otherwise made available from the Website may be subject to United States Export Control. The United States Export Control laws prohibit the export of certain technical data and software to certain territories. No software from the Website may be downloaded or exported: into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Sudan, Syria, or any other country to which the United States has embargoed goods; or anyone on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department's Table of Deny Orders.
Colgate does not authorize the downloading or exportation of any software or technical data from the Website to any jurisdiction prohibited by the United States Export Control Laws.
16. Dispute Resolution
17. Waiver of Jury Trial and Class Actions
18. Law and Jurisdiction
20. Questions and Feedback
We welcome your questions, comments, and concerns about the Website. Please send us any and all feedback pertaining to the Website by contacting us at https://www.colgatepalmolive.com/en-us/contact-us.
22. General Provisions